FREQUENTLY ASKED QUESTIONS
Where is my order?
Where is my order?
You can track your order using your order ID or AWB number.Track order
In how my days can I expect my order?
In how my days can I expect my order?
We will try our best to get you the non-personalized orders within 4-5 days of confirmation. As for the personalized orders you can expect them between 7-10 days of order confirmation.
Can I cancel my order?
Can I cancel my order?
Yes, in case of non-embroidery products, we accept order cancellation request if the product is not dispatched from our unit. Unfortunately, we don’t accept cancellations on personalized orders. Please fill out ___.
Can I modify my order?
Can I modify my order?
For non embroidered orders we accept modification requests within 2-4 hours, or before the order has been dispatched. Please keep in mind, we strive to dispatch these orders within 12 hours, to get your product to you asap.
In case of personalized orders, we are unable to provide modifications.
Please drop us an email at hello@wearoncall.com
Can I get my order shipped internationally?
Can I get my order shipped internationally?
Sorry, we are currently unable to ship your orders internationally. We’re working it will be starting international shipping shortly. Please fill out theIS Formand we’ll keep you posted.
What are the Scrub Sets made of?
What are the Scrub Sets made of?
Oncall scrubs are made using premium grade polyester fabrics. They’re breathable, lightweight, dry fast, wrinkle resistant, stretchable – just like your sportswear. ( let’s be honest – medicine is an adventure sport ! )
How do I know what’s the perfect size for me?
How do I know what’s the perfect size for me?
You can refer to ourSize Charthere. For any other assistance please feel free to chat with us on 9650056109 or drop in an email athello@wearoncall.com!
How do I wash my scrubs?
How do I wash my scrubs?
We recommend washing your scrubs in cold water and tumble-drying them on low. This is important for the durability of the product and for you to have the perfect experience wearing them to work every day:) Please don’t bleach your scrubs or use very harsh chemicals.
What if the colour of my choice is out of stock?
What if the colour of my choice is out of stock?
In case your color of preference is part of our core collection, don’t worry. They are regularly replenished and will be available soon.
If your color of preference is a seasonal variant, you can write to us at hello@wearoncall.com to let us know of your interest, and we will notify you as soon as they are back in stock!
What if I wish to place a bulk order?
What if I wish to place a bulk order?
We’re thrilled to know that you consider us to serve your team/clients. Please fill out theBulk Orderform. Additionally if you require any other assistance drop us a WhatsApp on 9650056109 or email us at hello@wearoncall.com and our team will get in touch with you. Our team is available to assist you from 9AM – 7PM, Monday – Friday.
How can I return or exchange my product?
How can I return or exchange my product?
We’re sorry that you’re not fully satisfied with your order. If you have ordered an embroidered set, we will unfortunately not be able to return or exchange the product. If you have ordered without the embroidery, we will be happy to return/exchange the product within 15 days from the date of delivery, so that you’re happy with the entire experience. To return or exchange please fill out the R/E form.
Please Note- if the products are used, tags removed or damaged in any way, then in that case we will not be proceeding with the exchange or refund.
Can I return my embroidered set?
Can I return my embroidered set?
We’re terribly sorry but we can't accept embroidered sets back. We encourage you to see the sizing chart here or get in touch with our team at 9650056109, or hello@wearoncall.com if you have any doubts regarding your order beforehand
How will I receive the refund for my returned products?
How will I receive the refund for my returned products?
In case of returns our team initiates the refunds after the returned items passes the quality checks at our units. Please note- this entire process from receiving a return request to quality check can take upto 2 weeks’ time, depending on the location and the pin code.
What will the mode of payment for the refund?
What will the mode of payment for the refund?
The mode of payment for the refund will be either razorpay, gpay or online banking.
What if I have doubts about my product and need to talk to someone?
What if I have doubts about my product and need to talk to someone?
No problem! Our team is always here to ensure that all your doubts are resolved. We’re available to chat at 9650056109, Monday-Friday 9AM to 7PM IST.
Where is my order?
Where is my order?
You can track your order using your order ID or AWB number.Track order
In how my days can I expect my order?
In how my days can I expect my order?
We will try our best to get you the non-personalized orders within 4-5 days of confirmation. As for the personalized orders you can expect them between 7-10 days of order confirmation.
Can I cancel my order?
Can I cancel my order?
Yes, in case of non-embroidery products, we accept order cancellation request if the product is not dispatched from our unit. Unfortunately, we don’t accept cancellations on personalized orders. Please fill out ___.
Can I modify my order?
Can I modify my order?
For non embroidered orders we accept modification requests within 2-4 hours, or before the order has been dispatched. Please keep in mind, we strive to dispatch these orders within 12 hours, to get your product to you asap.
In case of personalized orders, we are unable to provide modifications.
Please drop us an email at hello@wearoncall.com
Can I get my order shipped internationally?
Can I get my order shipped internationally?
Sorry, we are currently unable to ship your orders internationally. We’re working it will be starting international shipping shortly. Please fill out theIS Formand we’ll keep you posted.
What are the Scrub Sets made of?
What are the Scrub Sets made of?
Oncall scrubs are made using premium grade polyester fabrics. They’re breathable, lightweight, dry fast, wrinkle resistant, stretchable – just like your sportswear. ( let’s be honest – medicine is an adventure sport ! )
How do I know what’s the perfect size for me?
How do I know what’s the perfect size for me?
You can refer to ourSize Charthere. For any other assistance please feel free to chat with us on 9650056109 or drop in an email athello@wearoncall.com!
How do I wash my scrubs?
How do I wash my scrubs?
We recommend washing your scrubs in cold water and tumble-drying them on low. This is important for the durability of the product and for you to have the perfect experience wearing them to work every day:) Please don’t bleach your scrubs or use very harsh chemicals.
What if the colour of my choice is out of stock?
What if the colour of my choice is out of stock?
In case your color of preference is part of our core collection, don’t worry. They are regularly replenished and will be available soon.
If your color of preference is a seasonal variant, you can write to us at hello@wearoncall.com to let us know of your interest, and we will notify you as soon as they are back in stock!
What if I wish to place a bulk order?
What if I wish to place a bulk order?
We’re thrilled to know that you consider us to serve your team/clients. Please fill out theBulk Orderform. Additionally if you require any other assistance drop us a WhatsApp on 9650056109 or email us at hello@wearoncall.com and our team will get in touch with you. Our team is available to assist you from 9AM – 7PM, Monday – Friday.
How can I return or exchange my product?
How can I return or exchange my product?
We’re sorry that you’re not fully satisfied with your order. If you have ordered an embroidered set, we will unfortunately not be able to return or exchange the product. If you have ordered without the embroidery, we will be happy to return/exchange the product within 15 days from the date of delivery, so that you’re happy with the entire experience. To return or exchange please fill out the R/E form.
Please Note- if the products are used, tags removed or damaged in any way, then in that case we will not be proceeding with the exchange or refund.
Can I return my embroidered set?
Can I return my embroidered set?
We’re terribly sorry but we can't accept embroidered sets back. We encourage you to see the sizing chart here or get in touch with our team at 9650056109, or hello@wearoncall.com if you have any doubts regarding your order beforehand
How will I receive the refund for my returned products?
How will I receive the refund for my returned products?
In case of returns our team initiates the refunds after the returned items passes the quality checks at our units. Please note- this entire process from receiving a return request to quality check can take upto 2 weeks’ time, depending on the location and the pin code.
What will the mode of payment for the refund?
What will the mode of payment for the refund?
The mode of payment for the refund will be either razorpay, gpay or online banking.
What if I have doubts about my product and need to talk to someone?
What if I have doubts about my product and need to talk to someone?
No problem! Our team is always here to ensure that all your doubts are resolved. We’re available to chat at 9650056109, Monday-Friday 9AM to 7PM IST.